Frequently Asked Questions
Everything you need to know about your Colnago experience.
How do I determine the correct frame size for my Colnago?
Colnago frames use unique geometry. We recommend using our online size calculator or visiting an authorized dealer to ensure the perfect fit based on your height and inseam.
What is the standard shipping timeframe for complete bicycles?
Complete bicycles are meticulously inspected and tuned before shipping. Delivery typically takes 7-14 business days depending on your location and the specific model ordered.
Does my Colnago frame come with a manufacturer warranty?
Yes, all authentic Colnago frames come with a standard 2-year warranty against manufacturing defects, which can be extended to 3 years by registering your product on our official website.
Can I return a bike if it has been ridden?
To be eligible for a return, the bicycle must be in new, unused condition with all original packaging. Once a bike has been ridden outdoors, it can no longer be returned for a full refund.
What payment methods do you accept for high-value purchases?
We accept all major credit cards, bank wire transfers, and localized financing options to help make your premium bicycle purchase more accessible.
How can I verify the authenticity of my Colnago frame?
Every modern Colnago frame features an NFC tag or a unique serial number located under the bottom bracket which can be verified through our official mobile app or website.