Returns & Exchanges
At Colnago, we are dedicated to ensuring your high-performance cycling gear meets your expectations, which is why we offer a 30-day return policy for items in original, unused condition. Our goal is to provide a seamless exchange process to keep you focused on the road ahead.
Initiate Your Request
Log in to our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original Colnago packaging, ensuring all tags are attached and the product is securely protected for transit.
Affix the Shipping Label
Download and print the prepaid shipping label provided via email and attach it clearly to the outside of your return parcel.
Inspection and Refund
Once our technicians verify the condition of the returned gear, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing